Documentation · RPOS
A day-to-day guide to running your restaurant on RPOS — taking orders, running the kitchen screen, billing guests, and managing your menu, staff, and settings as an owner or admin.
RPOS User Manual
RPOS is one shared app that hosts many restaurants. Yours lives at a web address that includes your restaurant's short name (its “slug”), for example:
https://pos.buildersoft.ca/your-restaurant-name/
Bookmark this address, or install it like an app (see 1.4 below) so you never have to type it.
Open your restaurant's address and you'll land on the login screen. There are two ways to log in, and the screen shows one or the other — a button in the top-right corner switches between them:
Where you land after logging in depends on your role:
| Role | Lands on |
|---|---|
| Admin | Admin dashboard (Reports) |
| Cashier | Billing |
| Waiter | Floor |
| Kitchen | Kitchen display |
Across the top of every screen (except Kitchen, which is full-screen) you'll see:
On a phone or tablet, your browser will offer to “Add to Home Screen” (Android/Chrome) or you can use the Share menu → “Add to Home Screen” (iPhone/Safari). This gives you an app icon that opens straight into your restaurant's RPOS, full-screen, without browser address bars — recommended for the Floor, Kitchen and Billing stations.
If the internet drops for a moment, RPOS tries to keep working on the Floor screen specifically:
RPOS User Manual
For Waiters, Cashiers and Admins
The Floor screen shows your tables as coloured tiles, grouped by section (use the section tabs at the top, or “All”):
Takeaway orders (no table) are listed separately below the floor grid.
On the order screen, tap items from the menu grid to add them to the cart on the right. Use:
Tap “Send to kitchen” (bottom, paper-plane icon) once you've added items. This prints/sends the ticket to the right station (Kitchen or Bar, per item) and the items move from “New — not sent yet” into the sent list, where you'll see their live status update: Sent → Cooking → Ready → Served.
If your connection drops while sending, RPOS keeps retrying automatically in the background — you'll see “Sending… (retries automatically)” rather than losing the order.
Tap the “••• (More)” button for:
RPOS User Manual
For Kitchen staff and Admins. Designed to run full-screen on a tablet mounted in the kitchen.
A Kitchen / Bar switcher at the top lets one screen show either station's tickets; each side shows a count badge for tickets you haven't yet acknowledged.
Each ticket card shows the KOT number, table (or “Takeaway”), the waiter's name, and how long ago it came in. Add-ons appear as “+ Name” under an item; any note is shown in red as “! Note”. A new ticket flashes and plays a sound (unless muted) until you tap it.
Tickets change colour the longer they wait, using the timings your admin sets in Settings (defaults: amber after 10 minutes, red after 20).
Tap an item to cycle it: Sent → Cooking → Ready. Once an item is Ready, tapping does nothing further (it's done). Voided items show “VOIDED — do not make” and can't be tapped.
At the bottom of each ticket:
Other controls: a mute/unmute icon for the new-ticket chime, and a full-screen icon for mounted displays.
RPOS User Manual
For Cashiers and Admins
The first time you reach Billing in a shift, you'll be asked to open it: either “Start with [your last closing amount]” or enter a different opening cash amount on the number pad, then “Open shift”. You can't take payments until a shift is open.
The left-hand list shows every open order (table/takeaway, item count, time open, waiter, running subtotal). Tap one to review it on the right. If any items were added but never sent to the kitchen, you'll see a warning before billing.
Tap “More options” to apply a discount — quick-pick percentages (5/10/15/20%) or a custom rupee amount. If a discount is large (over 10% by default), you'll be asked to type a reason, which is recorded in the audit log.
Two buttons generate the bill:
Once a bill exists and isn't fully paid, tap “Take payment”. The payment screen offers:
You can take a partial payment in one method, tap “Add part”, then pay the remainder in another method — useful when a table splits payment by cash + card.
Tap “Split” on an unpaid bill. Choose:
Then “Split into N” creates separate bills that are each paid individually.
Once paid: “Print” sends to your receipt printer, “Browser print” opens a printable page in a new tab (useful if no thermal printer is set up), and “Send” opens a dialog to email the receipt and/or send it over WhatsApp to a typed number.
Admins only. Open a payment on a paid bill and use the refund icon; a reason (3+ characters) is required and recorded in the audit log.
The “Shift” button (top-right) opens a summary: opening cash, totals per payment method, and cash movements. From there:
RPOS User Manual
Admin role only — accessed via the “Admin” tab. The sidebar down the left covers everything below.
The landing page under Admin. Pick a date range (Today / Yesterday / This week / This month / Custom) and see total sales, bill count, average bill, sales by hour and by day, top-selling items and categories, payment method breakdown, waiter performance, voided items, and credit given/collected for that period. Each report table has a CSV download button for your own records or your accountant.
Price is editable right in the table — click it, type the new price, click away to save. Existing open orders keep their old price; only new orders use the updated one.
The Available switch is your sold-out toggle — flip it off and the item greys out on the Floor screen immediately.
“Import from spreadsheet” — download a template, fill it in (category, item, price, and optionally station/add-ons), upload it, fix any flagged rows, then import.
Add a section (e.g. “Ground floor”, “Rooftop”), then bulk-add tables to it: pick the section, how many tables, and a name prefix (e.g. “T” → T1, T2, T3…) — it automatically continues numbering after whatever's already there. Delete individual tables or a whole section from here too.
Add staff with a name, role (Admin/Cashier/Waiter/Kitchen) and a 4-digit PIN; picking the Admin role also asks for an email and password for the admin login screen. From the staff list you can change anyone's role, reset their PIN (“New PIN” button), or deactivate them (logs them out and blocks login — toggle back on to reactivate).
Add customers with a name, phone, optional email, and a credit limit (0 = no credit allowed). The list shows who owes what; click anyone to open their ledger — a running history of credit sales and payments, with buttons to record a payment, or send a statement/reminder by email or WhatsApp, or download a PDF statement. “Send monthly statements” at the top sends them to everyone with a balance in one go.
Every email and WhatsApp message RPOS has queued (bills, statements, reminders) — filter by Waiting / Sent / Failed. Failed messages (e.g. the internet was down) can be retried with one tap; they also retry automatically once connectivity is back.
A record of sensitive actions — voided items, discounts, refunds, reprints, table transfers/merges, shift closes, staff deactivation, credit overrides — who did it, when, and why (if a reason was required). Filterable by action type.
Lists recent print jobs (kitchen tickets, bills) with their status, and lets you send a test page to a printer address to confirm it's reachable.
Which printer each station actually uses is set in Settings → Printers, not here — this page is for monitoring and testing.
Your own account: name, email, a button to change your 4-digit PIN, a button to change your admin password, and a read-only summary of your restaurant (name, logo, address/phone) with a link back to Settings to edit those.
RPOS User Manual
The first time you (as Admin) log in, RPOS walks you through six steps before sending you to the Floor: Restaurant → Tax → Tables → Menu → Staff → Printers. Every step can be skipped and finished later from the Admin sidebar — nothing here is a one-time-only choice. “Menu” in the wizard is the same spreadsheet import described in 5.2; it's just surfaced early so you can get your menu in fast.
RPOS User Manual
Check the device's own Wi-Fi/data connection first. If that's fine, the restaurant's server may be unreachable — try reloading, and if it persists, contact whoever manages your RPOS hosting.
Another Admin can reset your PIN from Staff → “New PIN”. A forgotten admin password needs to be reset from that admin's own Profile page (requires being logged in) or by another admin resetting it from Staff.
That's expected — existing open orders keep the price they were started with; only new orders use the updated price.
They haven't — they're queued locally on that device and will sync automatically once it's back online. Don't force-close the browser tab/app on that device until the “Saved offline” banner clears.
RPOS resolves this automatically in most cases. If you see a message about re-adding items by hand, it means both devices had already added different items before reconnecting — just re-enter them once.
Check Admin → Printers that the printer's address is correct and it's powered on/on the network, then use “Retry” on that job from Admin → Printers (or it will retry automatically on its own schedule).
RPOS User Manual
This section is for whoever runs the RPOS platform itself across multiple restaurants — not for restaurant staff.